• The SSC is open from 9.00 to 18.00, weekdays
• Advising Desk accepts students on academic issues from 9.00 to 14.00, weekdays
• Issue of offline certificates at Advising Desk from 14.00 to 16.00, weekdays

ID QR

OBTAINING A REFERENCE
Student can apply online and offline reference from MY SDU PORTAL, Online Services.
1. Online reference with QR code and digital signature. If you applied for online reference, you сan download it from MY SDU PORTAL within 3 business days.
2. Offline reference can be obtained by choosing STUDENT AFFAIRS with a signature and stamp and pick it up from the Advising Desk. Types of references:
 Benefit: (GOV.kz) №4, №6.
 Certificate to the military registration: №3.
 To school, to job the reference: Information about studying place
 Transcript

Archival reference – graduate
Dear graduate, in order to receive an archival certificate, message to ssc@sdu.edu.kz year of study/graduation, ID, and the language in which you need the archival certificate. It will be ready in 3 working days after the application is received.

Dear graduate, to restore your diploma, go to EGOV.KZ and apply by clicking the button “ONLINE SERVICES IN ONE LIST-EDUCATION-ISSUATION OF DUPLICATE DOCUMENTS ON EDUCATION”. After the application is accepted, it will be ready in 15 working days.

Academic transcript
Dear graduate, to receive an academic transcript, write to ssc@sdu.edu.kz your year of study/graduation, ID, and the language in which you need the academic transcript. It will be ready in 3 working days after the application is received.

Accounting
For accounting questions, you can write to accounting@sdu.edu.kz.

• Process types
• Academic vacation/break
• Profession change
• Withdrawal
• Refund
• Equalization of Grades
• Transfer to another university

For academic questions, you can write to ssc@sdu.edu.kz
For accounting questions, you can write to accounting@sdu.edu.kz
Faculties’ emails SDU Business School – bs@sdu.edu.kz
Faculty of Engineering & Natural Sciences – fens@sdu.edu.kz
Faculty of Education & Humanities – eh@sdu.edu.kz
Faculty of Law & Social Sciences – lss@sdu.edu.kz.
Center for Multidisciplinary Education – mde@sdu.edu.kz
distance learning center – cdl@sdu.edu.kz
Library emai –  library@sdu.edu.kz
International office’s emal – iro@sdu.edu.kz
Medical center email – medpunkt@sdu.edu.kz

In case of technical errors on the portal, please contact https://helpdesk.sdu.edu.kz/
Regarding the military department, you can contact:
KazNU: instagram – vk_kaznu, сайт – www.kaznu.kz
Narxoz: 377-19-93, 377-19-45, +7 707 998 28 98