Students Service Center
- Work schedule
- Relevant information
- Seminars
- Contacts
- Student's Guidance
The SSC and the Advising desk work on weekdays from 8:30 AM to 5:30 PM.
Obtaining reference
Student can apply online and offline reference from MY SDU PORTAL, Online Services.
1. Online reference with QR code and digital signature. If you applied for online reference, you сan download it from MY SDU PORTAL within 3 business days.
2. Offline reference can be obtained by choosing ADVISING DESK with a signature and stamp and pick it up from the Advising Desk.
Types of references:
Benefit: (GOV.kz) №2, №4, №6.
Certificate to the military registration: №3.
To school, to job the reference: Information about studying place
Transcript
Obtaining reference
Student can apply online and offline reference from MY SDU PORTAL, Online Services.
1. Online reference with QR code and digital signature. If you applied for online reference, you сan download it from MY SDU PORTAL within 3 business days.
2. Offline reference can be obtained by choosing ADVISING DESK with a signature and stamp and pick it up from the Advising Desk.
Types of references:
Benefit: (GOV.kz) №2, №4, №6.
Certificate to the military registration: №3.
To school, to job the reference: Information about studying place
Transcript
Archival reference / Academic transcipt

Dear graduate, in order to receive an archival certificate/ academic transcript, message to ssc@sdu.edu.kz year of study/graduation, ID, and the language in which you need the document. It will be ready in 3 working days after the application is received.
Archival reference / Academic transcript

Dear graduate, in order to receive an archival certificate/ academic transcript, message to ssc@sdu.edu.kz year of study/graduation, ID, and the language in which you need the document. It will be ready in 3 working days after the application is received.
Restore diploma
Dear graduate, to restore your diploma, go to EGOV.KZ and apply by clicking the button "ONLINE SERVICES IN ONE LIST-EDUCATION-ISSUATION OF DUPLICATE DOCUMENTS ON EDUCATION". After the application is accepted, it will be ready in 15 working days.
Restore diploma
Dear graduate, to restore your diploma, go to EGOV.KZ and apply by clicking the button "ONLINE SERVICES IN ONE LIST-EDUCATION-ISSUATION OF DUPLICATE DOCUMENTS ON EDUCATION". After the application is accepted, it will be ready in 15 working days.
Accounting
All types of payment can be made through attached Kaspi QR or Halyk QR


For accounting questions, you can write to accounting@sdu.edu.kz.
Accounting
All types of payment can be made through attached Kaspi QR or Halyk QR


For accounting questions, you can write to accounting@sdu.edu.kz.
Handbook 2024/2025
For detailed information on studies, you need to click on this button.
Handbook 2024-2025
For detailed information on studies, you need to click on this QR.
For detailed information on study processes, you need to open the attached documents below:
– Transcript curriculum academ calendar
– Advisors' seminar
– SSC content
If you have any questions related to studies, you can contact: ssc@sdu.edu.kz
For accounting-related inquiries, please write to: accounting@sdu.edu.kz
School contacts:
School of Social Sciences, Business and Law — bs@sdu.edu.kz
lss@sdu.edu.kz
School of Information Technologies and Applied Mathematics (SITAM) — fens@sdu.edu.kz
School of Education and Humanities — eh@sdu.edu.kz
Additional contacts:
Multidisciplinary Education Center — mde@sdu.edu.kz
Center for Distance Learning — cdl@sdu.edu.kz
Scientific Library — library@sdu.edu.kz
International Relations Office — iro@sdu.edu.kz
Medical Service Center — medpunkt@sdu.edu.kz
Career Department — career@sdu.edu.kz
Grant Office — grantoffice@sdu.edu.kz
Inclusive Education Center — kamila.rollan@sdu.edu.kz,
marzhan.bekkassym@sdu.edu.kz
Extension Center — extension.school@sdu.edu.kz
For technical issues on the portal — please submit a ticket in
https://helpdesk.sdu.edu.kz/
Student portal
Course registration
Online Services
Advisor and ID
Syllabus
Webeх and Moodle
- FAQ
Assessment AW (Academic Withdrawal) – is issued in case of violation by the student of the rules of the SDU and the rules of the exam. The AW score is equal to the 0-digit equivalent and is calculated as a GRA F (Fail) score with an average academic performance. The AW score is set by a subject teacher or a projector on the basis of an act drawn up by the decision of the school of the faculty.
The AW price is set and released for academic reasons. It is put in case of violation of the rules of the exam. Examination duty fills out the act. Taking the FX exam in these subjects is not allowed
The grade “FX” is set when the final grade for the discipline is in the range of 25-49. A student who has received an “FX” grade has the right to retake the exam.
If you have extra funds in your account, you can use them. Otherwise, go to the Accounting Info section in your portal at my.sdu.edu.kz, where you can find the Kaspi Pay option. After making the payment there, the funds will immediately reflect in your account.
You can also pay via banking apps using Kaspi or Halyk Bank QR codes. For cash payments, visit any bank branch and provide the university’s payment details. Note that cash payments may take up to 3 business days to appear in your portal.
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1 ECTS
If you miss Fx, you will re-study this subject in the summer semester.
The teacher writes a statement to the dean’s office. The meeting discusses the issue, and then the portal reopens to the instructor.
In the following Early Withdrawal days, dropping a course requires paying 50% of its cost. During the Late Withdrawal period, dropping a course costs 100% of the course fee. After paying the respective fee, if you are a paid student, the fee will be refunded to your portal account immediately. If you are a government grant student, you will be able to retake the course for free in the following semesters.
You can drop the subject for free on the registration period. In weeks 5-10 you pay 50% of the total amount of the subject, in weeks 10-15 you can opt out by paying for the full course.
Prerequisites are disciplines that precede the study of this discipline.
All summer semester courses are paid
When Upgrade, the last grade is displayed, even if it is a retort. It is necessary to pass the whole course.
No discounts available
After consulting with an advisor
Close it during the academic year
If you don’t read to pay again, your money will burn out. During the school year, you can take a recurring subject.
According to the academic calendar summer semester begins at the beginning of June. The student studies for 5 weeks, the exam takes 6-7 weeks. The lesson schedule is approved. The format of the exam is decided by the dean’s office, online or offline.
Money for the retake must be paid before the opening and registration of the portal
Upgrade services for the re-study of disciplines are provided only if the repeated subject does not exceed the established share (quota) in the current semester and in the absence of contradictions in the schedule of classes and with the permission of the head of the department for which the student is studying. You determine the payment in the accounting department
No, all students must write an application in the SSC or to the mail ssc@sdu.edu.kz
If the student has money in the account, he can take retake courses. Does the payment in the same way as for tuition.
You must score 70 or above in each subject.
- If you lose the scholarship in the winter semester, it stops from February to August.
- If you lose it in the spring semester, it stops from September to January.
If you close the spring and summer semesters with scores of 70 or above, the scholarship is restored from September to January.
Yes, the travel allowance is paid regardless of academic results.
Travel allowance is financial support for travel expenses for students on state grants.
Paid twice a year (winter and summer breaks) in the amount of 4 times the Monthly Calculation Index (MCI/AЕК).
Graduating students do not receive the summer travel allowance.
It is not affected by grades or other academic factors.
The scholarship will be restored in September and paid from September to January.
Yes, the scholarship will be restored from September.
It is suspended starting from September.
For freshmen, the IBAN account is opened by the university. Wait for instructions via student email to get the bank card.
Check your transcript on the student portal. If your grade is below C+, the scholarship is not paid.
Scholarship is suspended in these cases:
- At the end of the semester, if your grade is below a C+;
- In case of expulsion (or if you voluntarily leave the educational institution);
- In the event of the student’s death;
- From the date of the official graduation order after completion of studies;
- When taking an academic leave (if the reason is not related to health — such a reason is not included in this category);
- If it is found that the scholarship recipient achieved the required academic or social results through fraudulent means;
- In the case of participation in academic mobility programs;
- If the scholarship recipient transfers from SDU;
- If the scholarship recipient transfers to another educational program (specialty);
- In case the scholarship recipient commits an offense in accordance with the legislation of the Republic of Kazakhstan;
- If the behavior and actions of the scholarship recipient do not align with moral and ethical standards, including any form of disrespect towards other program participants, coordinators, faculty, or other staff.
Yes, the bank issues cards for all students based on university request, even if under 18.
You can request a new card for the same account.
No, the scholarship will not be affected.
Yes, the scholarship is awarded based on semester results.
The student must study for the next semester on the credit program. You should not interfere with the schedule and have read the terms and conditions in advance.
The student is to blame for not clicking the confirm. The teacher cannot give a grade because the name of the student who did not click the confirm is not displayed in the portal.
“Excellent marks A-, A for all state exams and thesis / project. A student who has passed exams and differentiated tests with grades A, A- “excellent”, B-, B, B+ “good” and has a GPA for the entire period of study of at least 3.5, as well as passed all state exams and defended thesis (project) with grades A, A- “excellent”, a red diploma is issued”
Internal University Program System PMS portal system – > Curriculum
Changes will be immediately reflected in the portal.
At the faculty, the student does not participate in the development of the OP, the Deputy dean for Administrative Affairs acts on behalf of the student’s accumulated adviser.
You need to go to the chief expert of the faculty.
You need to go to the chief expert of the faculty.
Registration for the course in any semester is at the discretion of the student using credit technology. Only the student should not have an overlap in timetables.
Registration for the course in any semester is at the discretion of the student using credit technology. Only the student should not interfere with the schedule. If there are no vacancies to enroll in the discipline, you will contact the chief specialist of the faculty.
Educational questions are considered by the dean’s office. The student writes an application addressed to the dean, after which a commission is formed for consideration. Then the student will be introduced to the decision.
According to the internal rules of the university, a student cannot close a subject by participating in the Olympiad. Only in the period of time when you go to the Olympics, you will be released from the dean’s office.
A grant student can receive an academic leave for health reasons, for the birth of a child, or with conscription. A student studying on a paid basis can get an academic break. In both cases, you need to write an application to the student department.
On the same day or the next day after the assessment, you file an appeal with the dean’s office. The commission is formed by the faculty. They will Check and share the decision.
The student goes to the dean’s office and writes a application to the teacher. The dean considers the application at the meeting.
You need to go to the dean’s office and inform the chief expert or the head of the department about it.
Get a sample application from the secretary of the dean’s office and write down the problem that has arisen.
Get a sample application from the secretary of the dean’s office and write down the problem that has arisen.
The portal opens in the week of add-drop on a paid basis. You can make the payment on the website via Kaspi QR or Halyk QR.
If both specialties are of the same qualification, then you can.
There is a QR form “Оқудан шығу” attached on the website, which must be filled out. The process is online. After the order is issued, the student can pick up the documents from the student department.
a) contact a specialist in your dean’s office
(b) leave a request for helpdesk.sdu.edu.kz
(c) go to moodle.sdu.edu.kz and find your course there, since with a high degree of probability you will automatically have already been added to the courses that you have selected on the portal
The student goes to the faculty and writes a application to the dean.
It is necessary to clarify in which department the employee works and inform the head of this department.
Often there are 2 sections in moodle for subjects where lectures and seminars are conducted by different teachers, in this case, the assessment is carried out in accordance with the conditions described in the syllabus and varies from teacher to teacher. Often, the teacher leading the seminar also gives points during the course.
It is necessary to go to the dean’s office and inform the chief expert or head of the department about it.
Reason 2 teachers of the discipline: 1 teacher to conduct a lecture, 1 teacher conducts practice. You need to clarify from dean’s office.
Teachers in contact with specialists from the dean’s office are responsible for ensuring that students receive links to online lessons from the first weeks. If you did not receive links to lessons in a timely manner, write to your teacher by mail (name.surname@sdu.edu.kz) or contact the dean’s office.
You inform your advisor, and then fill out the “Medical Certificate” QR form attached to the website.
Students may be expelled from training for the following reasons:
- at the student ‘s own request with an application addressed to the rector of the university for;
- late payment of the student’s tuition under the contract;
- transfer of a student to another university;
- gross violation of the rules of reading (skipping classes);
- for violating the rules of internal labor regulations and the Charter, including: PPS, disrespect for employees studying at the university, undisciplined use of phrases (obscene language, obscene language, etc.);
- intentional destruction of property (documents) of the university or any citizens or damage;
- violation of sanitary and hygienic rules;
- knowledge related to the organization and implementation of the educational process with students the provision of deliberately false information or the provision of forged documents, (including teaching staff), beatings of students, committing violent acts, for intimidation;
- etc. In cases stipulated by the internal rules of the university. 6.10. the student’s expulsion is issued by the order of the rector of the university.
The Training of Young Professionals programs are published annually in the first week of March on the CDU website. A student working on the “Training of young specialists” program will have the opportunity to study at another university on the basis of a state grant in a specialty that is not included in the SDU. The program “Training of young specialists” is open to all university students in accordance with the above requirements, preference is given to teachers, graduates of SDU, KBTU and NU, sent on the recommendation of the Education and Innovation Fund. The SDU program “Young Specialist” consists of sections for magistracy, doctoral studies, internships and programs for young scientists and teachers.The announcement of the “Training of Young Professionals” program is published annually in the first week of March on the SDU website. A student working on the “Training of young specialists” program will have the opportunity to study at another university on the basis of a state grant in a specialty that is not included in the SDU. The program “Training of young specialists” is open to all university students in accordance with the above requirements, preference is given to teachers, graduates of SDU, KBTU and NU, sent on the recommendation of the Education and Innovation Fund. The SDU program “Young Specialist” consists of sections for magistracy, doctoral studies, internships and programs for young scientists and teachers.
You go to the department located near where you lost and ask.
Studying from 2 course 3 years.
Student grants must be vacant and the student must have a high GPA average.
Credit is now calculated by ECTS.
If a student has not registered for subjects for two semesters.
After the Add/Drop week, a student can withdraw from a course on a paid basis. During the Early Withdrawal period, withdrawing from a course requires paying 50% of the course cost. In the Late Withdrawal period, 100% of the course fee must be paid. You can check specific dates for these periods in the Academic Calendar.
Specify all questions in the military department of the NARHOZ University.
You do not need to fill in anything, transfer automatically.
The diploma can be defended at the end of the winter exam. In the summer semester, if you close the retailers, and the dissertation is not ready, the student applies to the dean’s office.
You need to obtain permission from the head of the department and your diploma supervisor.
The university does not have a military department, an agreement has been concluded with the military department of the NARKHOZ University.
By the decision of the faculty, the dissertation curator is selected by the student or faculty.
The need for young professionals is reviewed according to faculty requirements. “Young. The selection of students for the Coaching program is on a competitive basis. hinges. The number of young specialists admitted to each specialty in March of each year is the administration. is determined by the decision of the assembly. Formation of the contingent of the GMP program – Based on the requirements of the faculty discussed in the approval of the GMD program, A list of candidates for the Young Professionals Program selected on a competitive basis. made. Selected candidates are forwarded to the committee by the faculty on the basis of a letter of recommendation .The letter of recommendation from the dean of the faculty, the specialty and social affairs coordinator must be signed by the coordinator. Compiled list of academic and scholarly affairs Approved by the administration in June based on a proposal from the Provost. Candidates on the approved list will be sent a conditional offer. For unconditional admission Must pass the examinations required by the state and the university.
You need to fill out the QR form, pay a fine of 2000 tenge, when it’s ready, you will receive a notification by email, after which you will be issued a new ID card.
Translated with www.DeepL.com/Translator (free version)
If the portal is closed, you pay for it, open the portal and click done. You meet with a teacher and ask him to explain the lesson.
SDU students studying in English have the opportunity to participate in the cooperation program of SDU and partner universities in Europe and receive a double diploma “Double degree”. Thus, the student receives two diplomas at once (one from the CDU and the other from the partner’s university) for periods equal to training in one program. At the moment, SDU offers several “Double degree” training programs for undergraduate and graduate students.
Yes there is. We are currently cooperating with 47 universities and exchange partners.
Due to the pandemic, the Erasmus + exchange has been suspended. In 2022, the office of international relations will resume the exchange under this program.
Exchange / academic mobility is an opportunity to study for 1 academic semester without obtaining a partner’s university degree. Applicants can apply for undergraduate students (starting from the second year of the second semester), graduate students (starting from the second semester of the first year), doctoral students (starting from the second year of study, in full agreement with the supervisor). Applications from graduating undergraduate / graduate students are not accepted! To apply, you need to contact the relevant faculties. Each faculty has appointed a responsible International officer.
27. Sport, IT, LV, Art, Orlean, Dombyra, King^s Speech, Shapagat, Magzhan, International, Book, Mountain Kings, Motion, Language, Event club, Music club, IDC, PandUp, Enactus, QDC, Vision, Unesco, Sana IQ, Panem, RC, Bakersdosen, Zhasa
Depends on the event
19.11-21.11.2021
According to the internal rules of the University student, bad speech is not allowed.
According to the disciplinary rules of the university, it is necessary to speak with respect and correctly at the university.
Undergraduates can take courses on explaining complex mathematical disciplines for undergraduates, if they have enough knowledge.
You can order at Ac Catering, and ask Shokan agai for a sweater area, they have a schedule.
Permission must be obtained from the faculty or the Department of Student Education. According to the internal regulations, students should not be at the university after 19.00.
You need to notify the teacher / pupil in advance.
asiya.izteleuova@sdu.edu.kz
+7 727 307 95 65 (ext. 334)
asiya.izteleuova@sdu.edu.kz
+7 727 307 95 65 (ext. 334)
asiya.izteleuova@sdu.edu.kz
+7 727 307 95 65 (ext. 334)
” MDE is a center for multidisciplinary education, where intensive courses in various disciplines are collected and where you can acquire higher education in accordance with your future competence. Most of the disciplines of the MDE Center are mandatory, they include such as: Compulsory Bachelor’s degree courses: Kazakh / Russian Foreign language Philosophy Political Science Cultural studies Psychology Sociology Physical Culture Information and Communication Technologies (ICT) History of Modern Kazakhstan Turkish language Compulsory Master’s degree courses:
History and philosophy of science Psychology
Pedagogy Foreign language
Administrative staff:
Director of the PhD Center, assoc.Professor., J.Duisebekova (zhainagul.duisebekova@sdu.edu.kz, office E 216) Deputy Director, social coordinator., MA., R.Adilov (ruslan.adilov@sdu.edu.kz , office E 218) Specialist of the MA Center, B.Ermekbayeva (b.yermekbayeva@sdu.edu.kz, office E 217) Secretary K.Kazbek (kamilya.kazbek@sdu.edu.kz, office E 217). Discipline coordinators: Kazakh language – P.Azhieva (perizat.azhiyeva@sdu.edu.kz, office D 402 ) Russian language – Z.Orazbekova (zeine.orazbekova@sdu.edu.kz, office D 403 ) Foreign language – D.Raykhanova (danara.raikhanova@sdu.edu.kz, cabinet D 405 ) Humanities – E.Chongarov (yerzhan.chongarov@sdu.edu.kz, office D 404) Physical education – J.Hanafia (zhanbolat.khanafiya@sdu.edu.kz, cabinet G 401) Turkish – Y.Yilmaz (yilmaz.yaman@sdu.edu.kz, cabinet G 401) Information and communication technologies – A. Sagdoldanova (ayim.sagdoldanova@sdu.edu.kz cabinet D 402)
Incorrect question
If you wanted to ask about the discipline “Turkish language”, then the discipline is a university compulsory component, therefore it is compulsory to teach according to the curriculum.
Beta Career is a special course for fourth year students (or third year students coming after college) that covers all elective courses of the penultimate semester (the one before last) of a study program. Beta Career is optional and has its own requirements described in the next sections. The number of students that are admitted to Beta Career is limited.
Usually it is 20 ECT for the 4th course and 25 ECT for the students who came after college.
To the coordinator of the Beta Career program. IS and CS have different coordinators starting from this year.
There are three types of Beta Career. Students can choose the one, which suits them, the most. They are the following:
Industrial Beta
Academic Beta
SDU Beta Subsequent sections of this document describe each type of Beta Career in more detail.
The duration of Beta Career is 15 weeks. It starts in September, and ends in December.
Will close the subjects that you learned at NIS.
You go to the dean’s office and inform the deputy dean for social affairs.
Social problems of a student (ethics, behavior, psychological characteristics, etc.) listening, sharing information with the social coordinator;
● Encourage students to actively participate in university activities;
● Organization and participation in various cultural events with students;
● Assistance in registering students on the portal;
● Organization of meetings with students two hours a week;
● Provide students with information about the university, faculty, departments;
● Advising a student on the choice of subjects
Social problems of a student (ethics, behavior, psychological characteristics, etc.) listening, sharing information with the social coordinator;
● Encourage students to actively participate in university activities;
● Organization and participation in various cultural events with students;
● Assistance in registering students on the portal;
● Organization of meetings with students two hours a week;
● Provide students with information about the university, faculty, departments;
● Advising a student on the choice of subjects
Both are the same person. There is no difference
Social problems of a student (ethics, behavior, psychological characteristics, etc.) listening, sharing information with the social coordinator;
● Encourage students to actively participate in university activities;
● Organization and participation in various cultural events with students;
● Assistance in registering students on the portal;
● Organization of meetings with students two hours a week;
● Provide students with information about the university, faculty, departments;
● Advising a student on the choice of subjects
You will meet with the curator on academic issues, issues related to admission to disciplines
If the student is under the age of 18, parents have the right to receive information about the student.
According to the internal rules of the university, the working hours of the teacher, employee and adviser are from 09.00 to 18.00 in this regard, do not call after 18.00.
In accordance with the internal regulations, a student at a higher educational institution is obliged to respect the respect of his adviser.
May know your grades only with your permission.
If the teacher or adviser cannot provide a personal phone number, you send an email to an internal personal email.
In cases where you want to: drop out, re-enroll, take an academic break, change your specialty, change the language of your specialty, hand over a certificate of illness, you forgot your password from the portal, mail, to get ID cards, etc.
Contact the director of the student services center and tell about problem.
To understand what Moodle is – start by going to moodle.sdu.edu.kz. LMS moodle is a course management system (e-learning), also known as a learning management system or virtual learning environment. In other words, it is a place where teachers send materials, resources on their courses, as well as conduct learning activities (assignments, exams). On the main page there are video tutorials on how to use this platform. It is also worth noting that students are automatically registered for the courses they have chosen on the portal
You need to follow the link moodle.sdu.edu.kz.
Translated with www.DeepL.com/Translator (free version)
The student only needs to follow the link that the instructor sends. For full use of Webex – it is recommended to install Webex applications (on a mobile device or computer, laptop). Webex functionality is increased on a computer or laptop.
You can recover your password at password.sdu.edu.kz
Make a request for helpdesk.sdu.edu.kz, it happens that with a heavy load, support can respond within a few days. If you are physically on campus, you can go to F-105
Despite the high level of English of a student entering after college, a student should study English at the same level.
The lessons that were taught in college will be closed.
Due to the student’s lateness, the portal system opens individually.
The portal system opens to all students at the same time. It is opened separately only in case of late transfer from college.
In the career department on the SDU website career@sdu.edu.kz it is necessary to send an email
You can go to the university medical center.
Fill out the QR form “Medical Certificate” attached on the website, after which we will send your certificate with the application to your teachers. The certificate is valid only for 5 working days. A sample application is indicated in the header.
- Comprehensive organization of the educational process of the university and quality control of students’ knowledge
- Creation of systematic activities and provision of high-quality assistance to students in the organization of the educational process
- Ensuring reliability, efficiency and high level accountability in the provision of services
- Providing prompt and high-quality services with an individual approach to each student
- High-quality and fast service for students on a one-stop basis
- Confidentiality of information
- Improving the professional skills and competencies of personnel
- Systematic work to improve the services provided






