Quality Management System

SDU University is committed to delivering high-quality education through a comprehensive and evolving Quality Management System (QMS). Rooted in a culture of continuous improvement, our quality assurance framework supports teaching, research, and engagement, and ensures alignment with both national and international standards.

The University’s Quality Management System focuses on:

Continuous enhancement of academic programmes,
Institutional effectiveness and transparency,
Strengthening our national and international reputation.

Over 70% of SDU's study programmes are accredited by recognized agencies such as FIBAA, ACQUIN, ASIIN, and IAAR, and we actively pursue professional certifications (e.g., ACCA, CFA, Microsoft). In addition, SDU University has successfully passed institutional accreditation by FIBAA, confirming the overall quality and integrity of our academic and administrative processes.

Quality assurance is fully integrated into strategic planning to support evidence-based decision-making and sustainable development.

Student feedback is collected through anonymous surveys using modern platforms likem Explorance Blue. Survey results are analyzed, shared with stakeholders, and followed by administrative actions—fostering a strong feedback culture across the University.

SDU also conducts regular internal audits and holds certifications for ISO 9001 (Quality Management) and ISO 27001 (Information Security Management). Faculty-level committees and data-driven tools further promote decentralized and transparent decision-making.

SDU actively participates in national and international university rankings as part of its commitment to transparency and continuous improvement. Our performance in rankings reflects the effectiveness of our quality management system and our focus on academic excellence, research impact, and student satisfaction.

Mission

Vision

Values

The quality monitoring procedures at the university are aimed at ensuring the high quality of all activities offered, with the goal of transforming SDU students into global citizens with professional skills and humanitarian values.

The use of appropriate quality assurance mechanisms to ensure the highest level of education that meets international standards in Kazakhstan.

Ensuring the quality of teaching and research, as well as providing excellent services to the public.