INSTITUTIONAL RESEARCH
The Institutional Research Division (IR) at SDU University has been functioning as a unit within the Quality Assurance Department since 2022. It plays a critical role in supporting data-driven decision-making and enhancing institutional effectiveness. The IR division is dedicated to evaluating and improving student experience, study programmes, and overall institutional performance, while also contributing to risk management, strategic planning, and financial sustainability.
The IR ensures two-way communication with internal and external stakeholders through the QMS, including data collection, analysis, and interpretation, followed by the dissemination of results, implementation of improvement actions, and monitoring of their effectiveness. It evaluates the experiences of all stakeholder groups, including students, faculty, administrative staff, leadership, alumni, academic and industry partners. The IR promotes a strong feedback culture by systematically reporting survey and evaluation results to stakeholders and ensuring closing the loop through follow-up actions based on the findings.
A key function of the division is to support the continuous monitoring and evaluation of study programmes by reviewing their content, workload, performance, and key academic indicators to ensure relevance, quality, and alignment with labor market and institutional priorities.
The IR Division also supports accreditation processes and facilitates the collection and submission of data for external monitoring, including participation in national and international university rankings.
The Institutional Research framework at SDU works as follows:

![]() ![]() | Referral: – Students requiring accommodations should refer to the Educational-Methodical Center or Inclusion Specialists directly by reaching out via e-mail or office visit. Documentation: – If possible, provide supporting documentation that outlines the nature of the special condition and the recommended accommodations. Consultation: – Schedule a meeting with an inclusion specialist to discuss your needs and develop a personalized support plan. Implementation: – Once approved, accommodations will be communicated to relevant faculty and staff to ensure they are implemented effectively. |
Educational-Methodical Center
Email: emc@sdu.edu.kz
Inclusive Education Lead, Dr Kamila Rollan
Email: kamila.rollan@sdu.edu.kz
Office Location: H107
Inclusive Education Specialist, Marzhan Bekkasym
Email: marzhan.bekkassym@sdu.edu.kz
Office Location: H107
Educational-Methodical Center
Email: emc@sdu.edu.kz
Inclusive Education Lead, Dr Kamila Rollan
Email: kamila.rollan@sdu.edu.kz
Office Location: H107
Inclusive Education Specialist, Marzhan Bekkasym
Email: marzhan.bekkassym@sdu.edu.kz
Office Location: H107