The Quality Assurance Committee plays a central role in enhancing the quality, efficiency, and effectiveness of the University’s educational and administrative processes, while strengthening institutional reputation and business operations. Comprising representatives from academic and administrative units, the Committee is responsible for implementing the University’s quality assurance policy, coordinating accreditation processes, monitoring internal quality systems, managing risks, ensuring compliance, and overseeing feedback and service quality mechanisms.

At the faculty level, Quality Assurance Commissions support these efforts by coordinating local quality initiatives in alignment with University-wide standards and under the guidance of the Quality Assurance Department. Their areas of activity include  conducting teaching observations, analyzing course evaluations and satisfaction surveys based on regular reports, reviewing programme effectiveness, and implementing improvements based on internal assessments and accreditation feedback.

The Quality Assurance Department ensures alignment with international and national quality standards (ESG, Bologna Process), oversees the implementation of internal audits and certification in accordance with ISO, and other standards, and coordinates PDCA-based monitoring processes. It also manages the development of the Institutional Research System, facilitates regular surveys and interviews among internal and external stakeholders, and contributes to the collection and analysis of quantitative and qualitative data to improve services. The Department supports strategic planning, promotes the use of best practices and digital technologies. It also coordinates the work of the University’s Quality Assurance Committee and monitors the activities of faculty- and center-level Quality Assurance Commissions. Furthermore, the Department is responsible for promoting transparency and accountability through stakeholder reporting and participates in the implementation of decisions made by collegial bodies and University leadership.

SDU University implements both internal and external monitoring mechanisms to ensure the quality and relevance of its academic programmes and services.

Internal monitoring is carried out by teaching staff, departments, faculties, and the Quality Assurance Department (QAD). The QAD collects and analyzes feedback using platforms such as Explorance Blue. The Quality Data Management System (QDMS) is used to organize and document internal audits, ensuring that academic and administrative processes comply with quality standards and institutional policies.

In addition to academic quality, internal monitoring covers the effectiveness of business processes and supports the development of a robust and efficient internal regulatory framework. The QAD also monitors the implementation of action plans resulting from all types of audits and evaluations, ensuring timely follow-up and continuous improvement across all units.

External monitoring includes evaluations by accreditation agencies, participation in national and international university rankings, and audits conducted by independent firms and the Ministry of Higher Education and Science of the Republic of Kazakhstan. These processes help SDU maintain alignment with international best practices and evolving quality benchmarks.